BUFFALO, N.Y. (WIVB) — Call it a good reminder to check your utility bills, and pay close attention to the cell phone bill, after Verizon erred and charged Erie County close to a half a million dollars. The communications company has since paid most of it back, including the accrued interest, bringing the total…
Vodafone, EE and Three are continuing to charge customers for the mobile phones they buy as part of a contract, even after the cost of the handset has been paid off, research suggests. Citizens Advice found that customers who do not take out a new contract are paying an average £22 extra a month.…
Vodafone, amid a fanfare of PR, have announced that, from June, it will be removing roaming charges to 40 countries. The Vodafone team stated that they had been: ‘dreaming up ways to make everything simpler…. To give you less of what we think you need and more of what you want.’ How lovely of them…
North Wales Police incur a £45k telecoms charge after accidentally issuing a contract mobile phone to a burglar. Anybody with children will understand the relentless demands from their offspring for ubiquitous data access. Whilst I would willingly silence the little darlings, especially when they occupy the back of the car chiming ‘are we there yet?’…
Plusnet, owned by BT, have been fined £880,000 for continuing to charge a group of consumers for landline or broadband services post cancellation. Around 1,025 customers have been overcharged in accumulated excess of £500,000. Lindsey Fussell, OFCOM’s Consumer Group Director said: ‘There can be no margin for error, and no excuses, when it comes to…
UK telecoms regulator, Ofcom, issues significant fine to mobile network operator, EE, for overcharging tens of thousands of customers. The £2.7m penalty follows an Ofcom investigation into EE over two billing discrepancies due to the company’s ‘carelessness and negligence’ over billing practices. The first, impacting 32,145 customers and resulting in an overcharge of around £245,700,…
What's Going On? Recent media articles have sensationalised extracts from a government report entitled ‘Mobile Coverage: A Good Call for Britain’. This report was produced by The British Infrastructure Group (BIG). BIG is led by the Rt Hon Grant Shapps, MP for Welwyn Hatfield and is made up of approximately 90, cross party, backbenchers. Their…
We are delighted to announce that we have achieved the internationally recognised ISO 9001 and ISO 27001, establishing it as one of the leaders in its field. Temis has now earned the right to display the coveted British Assessment Bureau ISO 9001 and ISO 27001 certification mark to demonstrate its conformance to the standards. ISO…
Telecom Expense Management Simply put, Telecom Expense Management (TEM) is about the control and optimisation of costs across a complete portfolio of telecoms charges such as – rental, call, text, equipment and data usage charges via mobile or fixed line services. TEM leads to a substantial reduction in overall telecoms cost on an on-going basis.…
When you are running a business or are in charge of expenditure, you want to make sure that your employees are doing their jobs to the best of their ability. Although your employees are there to work, life can sometime affect the quality of work being conducted. Many employees own cell phones to keep up…
We help our Customers to improve efficiency by automating telecoms expense management throughout their organisation, and this leads to lower costs. They know at any point in time exactly what is being spent and where, and we then identify areas of over-spending and potential savings. Many organisations are paying for telecoms services they are not…
Temis proudly sponsored the 18th hole at a charity golf day held on the 19th June at Woolston Manor Golf Club to raise funds for the Maria Falco Memorial trust. Temis also donated two bottles of champagne to the two players who achieved the highest score on the hole. Nigel Pilcher, Commercial Director of Temis,…
TEMIS has developed a personal reporting system upgrade to our current telecom management services! Using web technology to drive a front-end we are now able to automatically send every employee, monthly, a summarised report, including attached detailed report for further drill-down information if and when required! Questions you may be asking Why would a…
Telecommunications is one of the largest and poorly managed spend categories at nearly all companies. 85% of telecom invoices are not audited although 7-12% of all charges are in error! Since the early 1990’s, TEMIS has experience assisting companies in developing their telecom infrastructures whilst matching the needs of the operational aspect of the…